Support

FAQs

Do you need help? We are here to help you.

  • Payment

    We accept the following payment methods:

    -Paypal

    - Visa and Mastercard credit cards

    - Bank transfer


    Please note that we will only ship your order after full payment has been received.

  • Shipping and Freight costs

    Shipping is performed exclusively via DHL from Germany.

    We ship worldwide, but not to PO Boxes!

    Shipping costs are automatically added during the ordering process.

    Express delivery is not offered!


    Shipping (5KG) + insurance up to 500 EUR within Germany

    Shipping costs: €7.69


    Shipping (5KG) + insurance up to 500 EUR within Europe

    Shipping costs: €16.49


    Shipping (5KG) + insurance up to 500 EUR to Great Britain/Northern Ireland

    Shipping costs: €26.99


    Shipping (5KG) + insurance up to 500 EUR to Switzerland

    Shipping costs: €26.99


    Shipping (5KG) + insurance up to 500 EUR to USA/Canada

    Shipping costs: €47.99


    Shipping (5KG) + insurance up to 500 EUR to Japan

    Shipping costs: €45.99


    Shipping (5KG) + insurance up to 500 EUR to Australia/New Zealand

    Shipping costs: €49.99


    You will receive an email with the tracking number after the package has been shipped.

    We would like to point out that we have no influence on any delays caused by customs, other authorities or postal carriers.

  • Delivery times and Pre-Order

    Delivery time within Germany:

    For stock items: 5-7 days

    Pre-order: Production is commissioned after receipt of the order and the invoice amount, delivery upon consultation.

    Sold Out : Please drop us an email to inform you on price and delivery date.


    Delivery time within Europe:

    For stock items: 5-10 days

    Pre-order: Production is commissioned after receipt of the order and the invoice amount, delivery upon consultation.

    Sold Out : Please drop us an email to inform you on price and delivery date.


    Delivery time to Great Britain/Northern Ireland:

    For stock items: 5-10 days

    Pre-order: Production is commissioned after receipt of the order and the invoice amount, delivery upon consultation.

    Sold Out : Please drop us an email to inform you on price and delivery date.


    Delivery time to Switzerland:

    For stock items: 5-10 days

    Pre-order: Production is commissioned after receipt of the order and the invoice amount, delivery upon consultation.

    Sold Out : Please drop us an email to inform you on price and delivery date.


    Delivery time to USA /Canada/Japan /Australia/New Zealand:

    For stock items: 2-3 weeks

    Pre-order: Production is commissioned after receipt of the order and the invoice amount, delivery upon consultation.

    Sold Out : Please drop us an email to inform you on price and delivery date.

  • Questions and Technical Support

    Please write us a detailed email with the following information:


    - Order number

    - Order date

    - Product name

    - Which vehicle do you operate with the control unit?

    - Describe your problem in as much detail as possible

    - TunerStudio SW version

    - ECU firmware version

    - Operating system and version

    - TunerStudio log file (.mlg)

    - TunerStudio tuning file (.msg)


    to: support@classicecu.com

  • Documentation and Software

    You can find the documentation for CLASSICECU.COM Engine Control Units and Accessories under Support/Downloads. 


    After receipt of the order, the password to access the Downloads section will be sent to you by email.


    Tuner Studio:

    Using the free version all settings can be adjusted.

    The full version contains useful extensions that simplify tuning and data logging.

    Link: https://www.tunerstudio.com/index.php/downloads


    Tunes:

    The appropriate TunerStudio MSQ file for the respective vehicle.


    Software:

    The configuration files for TunerStudio as a .zip file.

    Firmware Update Tool


    Manuals:

    The detailed operating instructions for the engine control units ML3.1 and M2.10. 


    Firmware:

    The Speeduino firmware as a .hex file.

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